Privacy Policy

Last updated: June 2026

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At HereBags, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.herebags.com.au, purchase our products, subscribe to our communications, or interact with us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

 

Information We Collect

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We may collect personal information when you:

• Place an order

• Create an account

• Subscribe to our newsletter

• Contact our Customer Care team

• Enter promotions or giveaways

• Browse our website

The information we may collect includes:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by our payment providers)

• Purchase history

• Communications with our customer service team

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We may also automatically collect technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referring websites

• General website usage data

 

How We Use Your Information

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We use your personal information to:

• Process and deliver your orders

• Provide customer support

• Manage returns, exchanges and warranty claims

• Improve our website and customer experience

• Prevent fraud and maintain website security

• Send order confirmations and service updates

• Send marketing emails (only where you have subscribed or consented)

• Measure and improve our advertising and marketing performance

• Comply with legal obligations

You can unsubscribe from marketing communications at any time by clicking the Unsubscribe link included in our emails.

 

Cookies & Website Analytics

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Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance, and personalise content and advertising.

Cookies help us:

• Remember your preferences

• Keep products in your shopping cart

• Analyse website traffic

• Improve website functionality

• Measure advertising performance

• Provide a better shopping experience

We use trusted third-party services including:

• Google Analytics to understand website usage and improve performance.

• Meta Pixel (Facebook & Instagram) to measure advertising effectiveness and deliver more relevant advertisements.

• Other website analytics tools that help us improve our services.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Where required by law, we will request your consent before placing non-essential cookies on your device.

 

Email Marketing

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If you subscribe to our newsletter, we use Mailchimp to send updates about:

• New arrivals

• Exclusive collections

• Promotions

• Brand news

You may unsubscribe at any time using the unsubscribe link included in every email.

 

Sharing Your Information

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We respect your privacy and never sell or rent your personal information.

Your information may be shared only where necessary with trusted service providers, including:

• Secure payment providers

• Shipping and courier companies

• Website hosting providers

• Google Analytics

• Meta (Facebook & Instagram)

• Mailchimp

• Professional advisers

• Government authorities where required by law

These providers receive only the information necessary to perform services on our behalf.

 

Overseas Disclosure

Some of our trusted service providers, including Google, Meta, Mailchimp, payment processors, website hosting providers, and cloud service providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

 

Payment Security

All online payments are securely processed using SSL encryption through trusted third-party payment providers.

HereBags does not store your complete credit or debit card details.

 

Data Security

We take reasonable physical, electronic, and administrative measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

While we use industry-standard security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

Where permitted by Australian law, you may also request that we delete your personal information.

To make a request, please contact us at:

Email: info@herebags.com.au

 

Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

 

Third-Party Websites

Our website may contain links to third-party websites.

HereBags is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.

The latest version will always be published on this page.

 

Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below.

We will investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

HereBags

Email: info@herebags.com.au

Website: www.herebags.com.au

 

Nothing in this Privacy Policy limits your rights under the Australian Consumer Law or applicable Australian privacy legislation.